How long will it take for my order to ship?
Our turnaround time is posted on the home page in the announcement bar and is in the order confirmation email you received once you order. Our current turnaround time, as of 5/29/19 is 3-5 business days. Turnaround time is the time it takes us to prepare your order, please add additional days for USPS to deliver your package.
How do you ship?
We ship through USPS and shipping prices include insurance covering the cost of the purchase. Please note that we are not responsible for issues with USPS. If your package is lost or stolen, please contact us and we can assist you in the next steps that you will have to take with USPS.
We will always ship within our turnaround time. We are not responsible for delivery delays due to USPS. USPS works very diligently to deliver millions of packages every year. Please be cognizant of USPS busy times (i.e. holidays) and order with enough time to receive your package. We offer first class, priority and express shipping. Free shipping on $75+ ($150+ international) orders will be shipped priority. If you need express shipping on an order $75+, you will be responsible for the difference between priority and express.
Can I return my order or exchange my items?
We want all customers to be happy and keep shopping with Hop Clothing Co. Due to our handmade process and custom items, we do not accept returns or exchanges. Exceptions to this will be granted if an error has been made on our part.
We strive to provide exceptional customer service and recognize that sometimes mistakes happen. We will always go above and beyond to correct any issues. Please reach out to us via email at email@example.com should you have any comments or concerns.
How do I care for my Hop Clothing Co clothing items?
All of our orders come with care cards specific to the items ordered.
For cotton, we suggest a cold wash, tumble dry on low and remove from the dryer promptly to prevent wrinkling. The quicker you remove the items from the dryer, the less ironing you will have!
For knit fabrics, we suggest turning the garment inside out, wash on warm, tumble dry on low and do not over dry.
For our t-shirts and sweatshirts, we recommend turning them inside out, wash on warm and tumble dry on low. DO NOT use fabric softener or iron the design.
For our bows we recommend spot cleaning.
Are you CPSIA compliant?
Yes! We are sticklers for the law and being CPSIA compliant is the federal law. We continue to work with several groups and take classes to stay up to date with the latest compliance laws to ensure our customers have a safe product to put on their littles! We take great pride in providing making sure every element of our products are safe for our customers.